Check this page for more details ：FAQs
Question: I HAVE A HIGH CEILING? CAN I CUSTOMIZE THE LENGTH OF THE RODS OR THE LENGTH OF THE CORD?
Answer: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
If you do not know the specific extension, you can measure the height of the ceiling and send it to us.
We will help you ask our experienced designers and give you some advises according to the measurements.
Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling. If you need longer.
Contact us though：
Phone: +1 (213)2574728
Whatsapp: +1(747)2039569
Email: support@vanceilighting.com
Part of cases form customers who have a high ceiling.
Question: HOW TO HANG ON A VAULTED CEILING?
Answer: We will prepare special fittings for the vaulted ceiling, as shown in the picture. Can solve the hanging problem very well.
Because of the special hanging ring, the accessories can be installed in the vaulted ceiling, we have many customers install the lighting through this way. it will be very simple. Please check on the pictures for the circled place in and the installation case.
Question: DO YOU REPLACE PARTS DAMAGED DURING SHIPPING FREE OF CHARGE?
Answer: Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
Question: HOW TO CUSTOMIZE PRODUCTS?
Answer: If you do not find a specific design of chandelier in our website that you like, but you need to do is provide pictures or design drawing . Please send us photos or drawings of the lamps and you specify base size, color and material.
please contact us at support@vanceilighting.com.
Question: ARE BRONZE AND BLACK THE SAME COLOR?
Answer: Bronze and black are not the same color. If you need Matte black. You need to confirm with our customer service. Because the production process is different.
Please check on the pictures for the difference:
Question:DO YOU REPLACE PARTS DAMAGED DURING SHIPPING FREE OF CHARGE?
Answer: Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
Usually, we will not encounter such problems. We have done many anti-fall tests. In order to protect every piece of glass and crystal, we will not only carefully pack inside the package, but also have a solid wooden box outside to protect the safety of the goods.
Please check
Question: ARE YOUR PRODUCTS THE SAME AS THE FAMOUS BRANDS?
Answer: We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.
Question:Why are your prices so cheap?
Answer: We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factories.
Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.
Question:WHAT SHOULD I DO IF THERE IS A PROBLEM DURING THE INSTALLATION?
Answer: We recommend checking if the parts of the lighting are complete one week before the installation in advance.
Our fixtures are very easy to install and can be installed by an average electrician.
If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.
Question:CAN I GET A FULL REFUND BECAUSE OF QUALITY ISSUES?
Answer: We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.
Question: HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?
Answer: We follow up on the package size of the product to choose the shipping method.
Package size under 40" is usually shipped by the courier company, and the delivery time is 9-14 days
Package size over 40" is generally shipped by ocean freight, with a delivery time of 23-29 days.
In the case of special products, our customer service will contact you to determine the time.
Question:HOW LONG DOES IT TAKE TO GET SHIPPING INFORMATION?
Answer: Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.
