The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-3 working days Shipping Time: 6-12 working days
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand. 2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
Thank you for choosing our products! All our products come with a 2-year warranty (excluding bulbs). This warranty covers defects in design, material, or workmanship under normal use.
If you experience any issues, please contact us at support@vanceilighting.com with photos or videos of the problem. Our customer service team will respond within 12 hours. For part-related issues, we will send replacement parts free of charge.
Introduce We provide customized services because we have professional suppliers.If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us support@vanceilighting.com or check About Us and we are always here to help.
Customization Customize Color & size If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
You can simply send us a message and we will get back to you Within 20 minutes. content As follows: ⦁ Which product – you send us the SKU number or product chain is best . ⦁ You specify base size, color.
Customize personalized products If you do not find a specific design of chandelier in our websit that you like, but you need to do is provide pictures or design drawing .
You can simply send us a message and we will get back to you Within 20 minutes. content As follows: ⦁ You send us photos or drawings of the lamps. ⦁ You specify base size, color and material.
Ready to customize a unique chandelier just for you? Contact US
Size Choosing
Tax Exempted
Our products are all tax inclusive, you have no additional costs to pay.
Refund and return within 30 days for quality problems:
For product quality issues, we offer a free return service within 30 days.
Dimmable Lighting Color
All the chandelier on our website can adjust the lighting color, please use a dimmer to switch the liked lighting color.
Customize accept
We offer a custom service because we have factories, something that other online lighting stores or local brick and mortar stores simply cannot offer.
24/7 customer service
We offer 24/7 customer service online. You can contact us by phone, email and live chat tool. We will give you feedback within 24 hours after we receive your question.
Safety Payment
Secure payment with Multiple Credit Cards.
Service Guarantee
Tax Included
Our products are all tax inclusive, you have no additional costs to pay.
Refund and return within 30 days for quality problems
For product quality issues, we offer a free return service within 30 days.
However, if you are not satisfied with the product or change your mind and don't want it, we can also offer a return service, but the shipping and storage costs will be borne by the customer.
Customized products do not participate in the return service.More
Dimmable Lighting Color
All the chandelier on our website can adjust the lighting color, please use a dimmer to switch the liked lighting color.
Customize accept
We offer a custom service because we have factories, something that other online lighting stores or local brick and mortar stores simply cannot offer.
If you don’t find a chandelier on our website that looks exactly like you expected, whether it’s related to size, color, or even style, please feel free to contact us.
24/7 customer service
We offer 24/7 customer service online. You can contact us by phone, email and live chat tool. We will give you feedback within 24 hours after we receive your question.
Safety Payment
Secure payment with Multiple Credit Cards.
Product Overview
Bulbs included
Free Shipping
2-Year Free Warranty Service
30 Days Free Shipping & Return
Adjustable hanging height
UL Electrical Certification
Sloped Ceiling Compatible
Easy Assembly
This chandelier is made of crystal and metal, a faceted large crystal glass prism with reflected and refracted light that captures the essence of an emerald cut diamond. The light glistens through the glass.
L81" chain will be provided, please contact us if you need more.
Weight： Chandeliers weighing more than 50 lbs. cannot be mounted alone to a standard outlet box and require additional bracing above the ceiling where they are to be
Material:Brass, Glass
Finish: Brass, Black, Polished Stainless Steel
Number of light sources:4/7/10/14
Type of Bulb:E12 bulbs
Voltage specification: 110v-240v (available)
Power type: hard wire;Professional installation recommended
Certification: UL / CE / SAA
Warranty period: 2 years
Purpose: Hotel, restaurant, kitchen, bedroom, living room
Note: wipe the surface with a soft dry cloth; Avoid using all cleaners and abrasives as they can damage the paint.The surface of the lighting body is decorated with manual treatment, which will not fade after long-term use, and the color will not be dull.
Customized service: you can easily customize the size, finish color, number of light sources, hanging wire length, etc.Simplify the customization process and communicate directly with designers online.
FAQs
Can I Customize The Length Of The Rods Or The Length Of The Cord?
If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service. If you do not know the specific extension, you can measure the height of the ceiling and send it to us. We will help you ask our experienced designers and give you some advice according to the measurements. Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling. If you need longer, contact us through:
Phone: +1 (213)2574728
Whatsapp: +1(747)2039569
Email: support@vanceilighting.com
How To Hang On A Vaulted Ceiling?
We will prepare special fittings for the vaulted ceiling, as shown in the picture. Can solve the hanging problem very well. Because of the special hanging ring, the accessories can be installed in the vaulted ceiling, we have many customers install the lighting through this way. It will be very simple. Please check on the pictures for the circled place in and the installation case.
Do You Replace Parts Damaged During Shipping Free Of Charge?
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
How To Customize Products?
If you do not find a specific design of chandelier on our website that you like, but you need to do is provide pictures or design drawings. Please send us photos or drawings of the lamps, and you specify base size, color, and material. Please contact us at support@vanceilighting.com.
Are Bronze And Black The Same Color?
Bronze and black are not the same color. If you need Matte black, you need to confirm with our customer service. Because the production process is different. Please check the pictures for the difference.
Are Your Products The Same As The Famous Brands?
We just use the same materials, colors, sizes, and production processes. We have our own factory to produce and manufacture these lamps.
Why Are Your Prices So Cheap?
We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factories. Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.
What Should I Do If There Is A Problem During The Installation?
We recommend checking if the parts of the lighting are complete one week before the installation in advance. Our fixtures are very easy to install and can be installed by an average electrician. If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.
Can I Get A Full Refund Because Of Quality Issues?
We support full refunds due to quality issues. (Pictures are required as evidence). We will also give you options:
1). We send you a new replacement product.
2). If you don't like it anymore, we'll give you a full refund.
How Long Does It Take To Receive My Product?
We follow up on the package size of the product to choose the shipping method. Package size under 40" is usually shipped by the courier company, and the delivery time is 9-14 days. Package size over 40" is generally shipped by ocean freight, with a delivery time of 23-29 days. In the case of special products, our customer service will contact you to determine the time.
24 hours a day, 7 days a week professional customer support, prompt pre and after sales
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"name":"shop_pay","wallet_params":{"shopId":61635526887,"merchantName":"Vancei Lighting"}}]" access-token="4128e2b66b602d42815daf9af178e136" buyer-country="US" buyer-locale="en" buyer-currency="USD" shop-id="61635526887" cart-id="50d13c04b96ae0656bc30998b3ef759e" > <div data-shopify-buttoncontainer="true"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true"> One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the <span id="shopify-subscription-policy-button">cancellation policy</span> and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted. </small> </div>
